Refund policy

At NAQSHEAURA, customer satisfaction is our priority! We offer a replacement or exchange if the product you receive is not as ordered or gets damaged during delivery. For size issues, color changes, or design exchanges, we provide a 7-day exchange policy. Please note that delivery charges for exchanges are to be paid by the customer. For any assistance, feel free to reach out to our customer care team.
We do not offer returns; however, we’ll be happy to assist you with an exchange for another dress of your choice.

To start a EXCHANGE, you can contact us at naqsheaura0@gmail.com. Please note that returns will need to be sent to the following addresS.

You can always contact us for any return question at naqsheaura0@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.